What We Do

Mind-of-the-Customer Research

Understanding the Customer

Segments and personas
Needs Analysis
Product Behavioral Data Analysis

Product/Market Fit

Usage and Experience Assessment
Feature ROI Analysis
Churn Modeling and Prediction

Customer Research

Retention / Renewal
Adoption / Utilization
NPS/CES/CSAT/CLV

Customer Journey Development

Journey Mapping

Adaptive Journey Mapping
Churn Map
Service Map
Experience Map

Analytical & Anecdotal Research

Persona Development
Touchpoints and Interactions
Ethnographic Research

Experience Design

Service Design
Customer Engagement Tactics
Onboarding

Customer Experience Design and Implementation

Implementation

Process Development
Technology Deployment
Team Training

Metrics & Optimization

Metric development
Data Dashboards
Analysis and Optimization

Digital Engagement

Digital Strategy
Web Development
Content Creation 

Turbine Agency

Seattle, WA | Vancouver, B.C.
hello@turbineagency.com

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