How do you know what your customers want?

How do you know what your customers want?

After a recent Cantillon Club panel discussion I participated in, people seemed really interested in the question of “how do you know what your customers want?” That question is at the heart of customer centricity and customer obsession, and answering it clearly is...
(How to Repair) Corporate Learning Culture

(How to Repair) Corporate Learning Culture

As sales and marketing automation technology increases in complexity, will learning and development and sales enablement roles keep pace? Training is classically oriented towards compliance and certification. In many companies, learning and enablement functions are...