CX and CS are Heading for a Conflict
(How’s that for clickbait?) It’s not that companies shouldn’t do all they can to improve how they interact with customers. Anyone who’s paying attention knows it’s a critical priority. Rather, the problem lies in how CS is growing within many organizations. Customer...![Customer Centricity: It Was Inside [Your Company] All Along](https://turbineagency.com/wp-content/uploads/2018/01/Turbine-BlogHeaderTemplate-2017-1080x675.png)
Customer Centricity: It Was Inside [Your Company] All Along
Customer centricity has been talked to death in recent years, but despite their best efforts, many companies are still not getting the results they need, either for themselves or for their customers. Unfortunately, many of those companies are going about it in a way...
Startup Customer Experience: Building Customer Communities
I’ve been getting this question a lot from startups so I thought I’d share my two-cents: “How should I start building a Customer Community?” For a startup, a strong user community can be a powerful tool for engaging customers and getting in-depth feedback...
![Customer Centricity: It Was Inside [Your Company] All Along](https://turbineagency.com/wp-content/uploads/2018/01/Turbine-BlogHeaderTemplate-2017-45x45.png)
![Data in Different Forms: Using Sales Data to [Re]shape Customer Relationships](https://turbineagency.com/wp-content/uploads/2017/03/Turbine-BlogHeader-45x45.png)